Exchanges, Returns & Store Credit
In short
- We offer exchanges and store credit. We do not refund for a change of mind.
- If an item is defective, damaged or not what you ordered, you can return it and we will refund what you paid.
- Custom-stitched blouses and similar made-to-order items cannot be cancelled or exchanged, but we can alter them.
What we offer
| Situation | What we offer | Tell us within |
|---|---|---|
| Size, colour or change of preference | Exchange for the same or a similar product | 3 days of delivery |
| You cancel your order | Store credit for the full order value | 24 hours of placing the order |
| Defective, damaged or wrong item | Return and refund of the amount paid, or a replacement if you prefer | 3 days of delivery |
| Custom-stitched blouse or similar made-to-order item | Alteration | 3 days of delivery |
Exchanges
- Items must be unused and in original condition, with all tags and packaging.
- You can also exchange in person at our Bengaluru studio.
- Return shipping for exchanges is paid by you.
- Sale and promotional items are not eligible for exchange.
- Parcels returned because of an incorrect address or failed delivery attempts are not eligible for exchange.
Cancellation and store credit
- You can cancel an order within 24 hours of placing it.
- We issue store credit for the full order value. You can use it on any future purchase.
- Store credit does not expire.
- After 24 hours, an order cannot be cancelled.
Defective or incorrect items
If your item has a manufacturing defect, arrives damaged, or is not what you ordered, contact us within 3 days of delivery.
- We collect the item at our cost.
- We refund the amount paid to your original payment method, or send a replacement if you prefer.
- Once we receive and check the item, we start your refund within 3 working days. Your bank or payment provider may take up to 10 working days after that to show it in your account.
- Sale items with a genuine defect are eligible.
Custom-stitched blouses and made-to-order items
These are made for you, so they cannot be cancelled or exchanged.
- If the fit is not right, tell us within 3 days of delivery and we will alter it. Vani Vrtti pays the shipping both ways.
- If we made a stitching error or the item is defective, you are eligible for a return and refund as above.
What is not a defect
Handmade Tussar and ikat show slight variation in colour, weave and texture. Ikat patterns have naturally soft edges. This is the artisan's hand, not a flaw.
How to request
Email contact@vanivrtti.com or WhatsApp +91 7975421640 with:
- your order number
- a short description of the issue
- photographs, if relevant
We will reply with the next steps.
Last updated: 10 Oct 2026